The world has changed

We live in the age of the customer.
The Internet has given power to the individual by offering transparency, accessibility and a voice that can be heard.

To succeed in this new world, your business needs to truly put the customer at the heart of everything you do. This requires an obsession with your customer, an excellence in how you run your operations and a rigor in managing your finances that together will deliver sustainable growth.

How can we help?

How can we help you on this journey? By arguing with you. By pushing you into uncomfortable places. By making you work in challenging ways. By forcing you to ask difficult questions whilst providing brutally honest answers.

Why? Because we are partners, not suppliers. As partners, we also inspire you, bring magic and fun to your journey and leave you with a new way of working that truly puts the customer at the heart of everything you do.

What we do
Each client is unique, and we deliver a customised approach drawing on our four core offerings
Who we work with
We work with a wide variety national and international brands across a range of sectors

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What they say about us
Our passion lies in building customer-led businesses. Here are just a few examples of how we did that…
The Comotion Group
Comotion Consulting is one of three businesses dedicated to providing an excellent end-to-end experience
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Our core consulting offer to support clients on strategic and operational journeys to become customer-led organisations.

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Our Interim & Permanent recruitment business provides high quality staff to clients minimising costs for delivering large scale transformation programmes.

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Our Digital specialists combine expertise across business, technology and design to make things customers love.

Our thoughts
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Can a conference deliver a brilliant customer experience?

I am very fortunate to live in London and attend many conferences, briefings and networking events on a weekly basis. It’s a core part of my business dna. I attend events with several objectives: to gain knowledge, to build my network, to be challenged in my thinking and hopefully be inspired. Every conference I attend […]

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Speaking machine with the PA

So – just had a fabulous conversation with Andrew Ingram, personal assistant to SC, who I am presently talking to about a consulting role. Having agreed with SC about what time I am talking to him, Andrew then emailed me to say that SC was busy at that time, therefore, could I book another time to […]