What I learned at a CX Insurance Conference

What I learned at a CX Insurance Conference I recently attended the CX Insurance conference in London – excellently hosted by Kim Palfrey and the team at IQPC. From a customer experience (CX) perspective, this sector has always fascinated me in terms of what it could potentially become. So we spent an afternoon putting together […]


Building Customer-Led Businesses

Paul Allen Of Comotion On Building Customer-Led Businesses This is a quote from Paul Allen of the London-based consulting agency Comotion when asked about what they do and why Comotion exists. The name Comotion cames from putting the words “commerce” and “emotion” together – a useful simile of what Comotion does and a good representation […]