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A Dog is not just for Christmas (nor is Customer Service)

What can a North London animal refuge, dealing with stray and unwanted cats and dogs teach businesses about customer-led best practice?  Quite a lot it turns out. The Mayhew Animal Home is one of the most effective animal welfare organisations in London, helping thousands of dogs and cats to escape a life of abandonment, cruelty […]

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Turning Commercial Success into Industry Recognition

Over the past two months, we are really proud to announce that three of our clients have been nominated as finalists at awards ceremonies. Lloyds Commercial bank has just received its second award nomination at the Financial Innovation Awards for P.AC.E – the agile delivery platform that we built together, which allows the bank to take ideas on a piece […]

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Speaking machine with the PA

So – just had a fabulous conversation with Andrew Ingram, personal assistant to SC, who I am presently talking to about a consulting role. Having agreed with SC about what time I am talking to him, Andrew then emailed me to say that SC was busy at that time, therefore, could I book another time to […]