Ryanair has really felt the pain. After years of growth, the feedback from its client base was that customers could just not take any more.
I never would have believed exercising indoors on a bike could be so much fun. I will explain. I have always had two great interests; general geekery and cycling. When I was two years old, I demanded to be allowed to watch the first moon landing. Growing up, I played with electronics and chemistry sets, […]
Rob Millar, Director at Transform UK, talks to Manchester Business School about the lessons he’s learnt in business.
Imagine it is 2007 and your business has just heard that Apple are launching this thing called “The App Store” in the next 12 months. Although Apple themselves are still not entirely certain how it would work, they are convinced that the potential is massive. Would you spare the time to find out more? Flash forward […]
Today we are very proud to announce that we have been shortlisted by the Management Consulting Association. The winner is announced in April, and there are still interviews to go, but irrespective it is a fabulous accolade for the team. It has taken us just under 4 years to get here, having started with a […]
When I go into my local coffee shop, they greet me and ask me if I want my usual coffee (latte if you are offering). Usually I say yes, but occasionally I go for something different like a mint tea. This usually gets the response of a raised eyebrow or a comment about trying to […]
Branding, marketing & sales are all about the promises you make but customer experience is about the promises you keep. The way a company reflects its culture is in their value proposition. In the past marketing could make a lot of claims some of which really didn’t hold water. But now in a world of […]
There is a brilliant story covering the press rounds about a $10M lawsuit in the US that has been won due to the lack of a comma in a state law. The specific comma in question is an “Oxford comma” which has been fought over for years as part of a pedantic war concerning the […]
Designing and implementing a new operating model is one of the biggest challenges an organisation can undertake, and increasing pressures and strategic priorities mean that results need to be achieved in a shorter and shorter timescale. Do the agile approaches that have arisen over the last few years – mainly in the development of digital […]