Written by Daoud Fakhri. The original article can be found here In October 2016 we spoke to Rob Millar, managing director of Comotion Consulting, about his work setting up an “innovation engine” at a major UK retail bank to help drive transformation and change at the bank. What is an innovation engine, and how has this helped the bank […]
Supporting your transformation
Our transformation framework provides an overall approach to help us walk with you on the journey as you move from product-led to becoming a true customer-led business.
Play the video to hear how we helped Southern Water start their journey.
Working with the world-renowned CX practitioner, Sean Risebrow, we have taken over 20 years of active customer experience knowledge and insight to develop our five step framework for delivering a customer-led transformation. This approach uses industry standard tools and techniques to remove the complications within complex organisations and build significant value. For details of how you could benefit from using this framework, please contact us.
It is hard enough getting initiatives delivered in business without have to deal with people constantly telling you about all the things that might go wrong, or about why your initiative won’t work. Ignore these people at your peril. Larger organisations are particularly prone to “groupthink” because of hierarchical management structures. Employees are usually expected […]
Marketforce asked me to think about how a company should align its customer experience to your corporate goals so suggested the following article: