Who have we helped?

Our clients
Our passion lies in building customer-led businesses. Here are just a few examples of how we did that…
Our clients
We work with a wide variety national and international brands across a range of sectors

avios

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consumer-council-water

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Kodak

LGC

lilys

lloyds-retail

Lloyds

Reed-exhibitions

regus

southern-water

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telefonica

tes

thomas-cook

vaultex

william-reed

Our thoughts
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Promises, Promises

Branding, marketing & sales are all about the promises you make but customer experience is about the promises you keep. The way a company reflects its culture is in their value proposition. In the past marketing could make a lot of claims some of which really didn’t hold water. But now in a world of […]

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Technology and the customer relationship

At a recent Comotion breakfast briefing in the Shard, Carol Savage looked at various aspects of how technology was changing brand/customer interactions. Carol has over two decades of experience as a Managing Director, CMO and latterly Chief Customer Officer, and was keen to create a discussion about three key questions: How does technology change how […]

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Culture change and its challenges

Recently I attended a Comotion breakfast where their framework for building  a culture of innovation was discussed. It led me to thinking about culture change.   It is one of those phrases which could easily pop up in Lucy Kellaway’s column on business jargon in the FT.  Whether it’s the famous, although apparently incorrectly appropriated, Drucker […]