We live in the age of the customer.
The Internet has given power to the individual by offering transparency, accessibility and a voice that can be heard.
To succeed in this new world, your business needs to truly put the customer at the heart of everything you do. This requires an obsession with your customer, an excellence in how you run your operations and a rigor in managing your finances that together will deliver sustainable growth.
How can we help you on this journey? By arguing with you. By pushing you into uncomfortable places. By making you work in challenging ways. By forcing you to ask difficult questions whilst providing brutally honest answers.
Why? Because we are partners, not suppliers. As partners, we also inspire you, bring magic and fun to your journey and leave you with a new way of working that truly puts the customer at the heart of everything you do.
We build customer-led businesses.
We help you change your
DNA to become a customer-led,
digitally-driven business
We help you upskill
existing staff and bring in
new expertise
Download the Chief Customer Officer report 2018 The report has been compiled from a combination of research and interviews conducted by Talecco with thought leadership provided by Comotion. It’s a definitive resource for any company that is wishing to become more customer-led and to genuinely put the customer at the heart of their business. It’s […]
There is a brilliant story covering the press rounds about a $10M lawsuit in the US that has been won due to the lack of a comma in a state law. The specific comma in question is an “Oxford comma” which has been fought over for years as part of a pedantic war concerning the […]
I am very fortunate to live in London and attend many conferences, briefings and networking events on a weekly basis. It’s a core part of my business dna. I attend events with several objectives: to gain knowledge, to build my network, to be challenged in my thinking and hopefully be inspired. Every conference I attend […]
