Two simple words that can feel as rude, provocative or even downright dismissive as a question. But, in the world of customer insight research, there’s arguably no better question to ask.
We build customer-led businesses.
Our team of experts will help to drive commercial success and create change by putting the customer at the heart of your business.
From research, strategy, organisational design, digital transformation, customer experience and implementation, we’re here every step of the way.
- Understanding the challenges and setting a strategy for long-term, sustainable growth.
- Aligning operations to help you build world-class customer functions.
- Supporting your transformation to become a customer-led business.
- Finding the people and resources required to make change happen.
- And we’re brave. We’ll stretch and challenge you to show you the art of the possible.
Our recent clients include Lloyds Banking Group, Reed Exhibitions, Southern Water, Kodak, Alaris, Regus, Lily’s Kitchen, Avios, FSA and many more.
We work closely with our sister company, Talecco, who are the only global executive search firm specialising in world-class talent solutions for customer-led organisations.
As of the 1st April 2018 Comotion became part of The Freeman Company. Find out more at www.freeman.com
Download the Chief Customer Officer report 2018 The report has been compiled from a combination of research and interviews conducted by Talecco with thought leadership provided by Comotion. It’s a definitive resource for any company that is wishing to become more customer-led and to genuinely put the customer at the heart of their business. It’s […]
Customer experience is widely predicted to overtake product and price as the key battleground for companies by 2020 and will become the main way to differentiate your business and give you a competitive edge. And as we’ve seen in the age of social media, your brand is either broken or built on its customer experience. […]