Download the CCO report 2018 The report has been compiled from a combination of research and interviews conducted by Talecco with thought leadership provided by Comotion. It’s aimed at providing a definitive resource for any company that is wishing to become more customer-led and to genuinely put the customer at the heart of their business. […]
Come along to the 6th Comotion meet-up Our latest Comotion Meet Up is on Tuesday the 26th of June at the Glassblower Pub just off Piccadilly Circus. It starts at 6pm and we would be delighted if you could join us. REGISTER This is a great opportunity for you, your friends or your teams […]
Customer experience is widely predicted to overtake product and price as the key battleground for companies by 2020 and will become the main way to differentiate your business and give you a competitive edge. And as we’ve seen in the age of social media, your brand is either broken or built on its customer experience. […]
Come along to the 5th Comotion meet-up Our latest Comotion Meet Up is on Tuesday the 29th of May at the Glassblower Pub just off Piccadilly Circus. It starts at 6pm and we would be delighted if you could join us. REGISTER This is a great opportunity for you, your friends or your teams […]
When Oedipus travelled to Thebes, the Sphinx posed the riddle to him: what walks on four legs in the morning, two in the afternoon and three in the evening? The answer was a human being: a baby crawls on all fours, adults walk upright on two legs, and the third leg is that of a […]
Come along to the 4th Comotion meet-up Our latest Comotion Meet Up is on Wednesday the 25th of April at the Glass Blower Pub just off Piccadilly Circus. It starts at 6pm and we would be delighted if you could join us. REGISTER This is a great opportunity for you, your friends or your […]
I have been involved in a number of Agile transformations across multiple large organisations. In every case I’ve seen that when adopting Agile across an enterprise, it is vitally important to make sure that you get Corporate Services, particularly Finance and HR, on board from the start. If you don’t, tension and reasons to resist change […]
We all know the story: The board of directors has said, ” We must be more innovative!” And after a lengthy process and all due consideration the company has launched an industry leading “Innovation Programme” But after 6 months: The board is unhappy. The CEO is unhappy. And the CFO is especially unhappy. Your innovation program isn’t […]
The snow and transport mayhem caused by the ‘Beast from the East’ came and went last week. While not exactly the winter storm common in parts of Siberia or (spoiler alert) coming up in the next season of Game of Thrones, the hostility of nature could not stop our second Comotion Meet Up from occurring. […]
We are delighted to announce that our third Comotion meet up of the year will occur on Tuesday the 27th of March at the Glassblower in Soho. We would be very pleased if you could join us for what will be a fantastic night of networking and merriment. Gerry Brown and Ann Booth-Clibborn, two seasoned speakers […]
Around this time last year, I attended a really interesting leadership workshop (hosted by Moshe Braunfrom ARC Group) where the group got to talking about speaking authentically and the power of experimenting even if it means failure. We all have been in the situation where there is a particular project that no one actually believes in – and […]
The End-to-End (E2E) customer experience is paramount; however, achieving it is difficult. We demand organisations become everything for everyone thereby diluting the specific value propositions on offer. With information overload and the world speeding up asymptotically, something usually gives when having to consider everything from every perspective to meet the E2E objective. How do you […]
I’ve been working for a global high street bank for the last 18 years and recently had the opportunity to second at 7 organisations across a variety of sectors. It’s been an incredibly eye-opening experience and enabled me to better understand these organisations. My key objective on this excursion away from my normal business line were to understand how these new organisations deliver exceptional customer […]
There’s been a lot of talk about businesses becoming ‘customer centric’ lately. I’ve just returned to the UK after spending the last 6 years living and working in the US where this has been especially clear. America – the land of the free and fancy, customer-related titles. Aside from these accolades, what does clearly putting the […]
We are delighted to announce that our second Comotion meet up of the year will occur on Tuesday the 27th of February at the Glassblower in Soho. We would be very pleased if you could join us for what will be a fantastic night of networking and merriment. Gemma Harrison, from HSBC, and Manuela Pifani, a seasoned speaker […]
An epidemic of emails, oppressive KPIs and strict silos are slowly consuming corporate life and rendering an already daunting image apocalyptic. Employees are time poor, as the days of coasting – itself a fruit of the 9-5 ordering of life – disappear and management by task reasserts itself. But there is mounting evidence to suggest […]
“Culture is the beating heart of any successful transformation” In January Comotion held one of its series of breakfast briefings. The speaker on this occasion was Darren Johnson. Darren joined Reed Exhibitions as the Managing Director of B2B in 2014 and has recently been promoted to CEO of Reed UK. He found a company that needed a significant […]
Tuesday is my least favourite day of the week. It’s far from the memories of the weekend gone and detached from any notion of a weekend ahead. Tuesday evening, however, is another beast entirely. Our most recent Tuesday evening informs this article as we hosted our first Comotion Meet Up at the Glassblower in Piccadilly, […]
In this post, we examine the relationship between customer experience and brand. Which is better at driving customer engagement and where might the Chief Customer Officer fit in to all this? In a recent article in The Drum, Joe Heapy, a co-founder of Service Design Consultancy Engine, argued that customer experience is now starting to […]
When I’m working with a new client this is the first question I like to ask: What is your value proposition? The best responses are concise and answer 3 additional questions: Who is your customer? What is their problem? What is being exchanged? It is amazing to see that flash of terror running across their […]