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  • WHAT
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    • The Chief Customer Officer Report 2020
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POSTS & TUTORIALS
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15th May 2018  |  By Amy Scott  |  In DESIGN, DEVELOPMENT, Thoughts

How service design helps you stand out from the crowd

Customer experience is widely predicted to overtake product and price as the key battleground for companies by 2020 and will become the main way to differentiate your business and give you a competitive edge. And as we’ve seen in the age of social media, your brand is either broken or built on its customer experience. […]

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