southern water logo edit

BRIEF

Southern Water are one of over 20 water companies in the UK, who provide public water supply and wastewater collection and treatment for over one million households and businesses, with revenues of approximately £780m.

We have partnered with business around a number of strategic and operational initiatives over recent years. Our work has included support around operational improvement projects; the rationalisation of a portfolio of customer-transformation projects and programmes; support to a number of board-level initiatives and work to allow Southern Water to understand their maturity as a truly customer-centric organisation.

RESULT

Our work with Southern Water has enabled them not only to refine their focus as the progress on their transformation journey to becoming a more customer-led business but also to focus on the more immediate operational basics of customer experience, which can make a tangible difference in a matter of weeks.

Article by Rebecca Spiller