Working With You

A key part of our approach is that our relationship with you changes as we work with you. When we work with you on strategy projects (i.e. “What” should you do), we provide the typical consulting support that you would expect. This is usually a short-term, fixed price programme where we bring additional skills, challenge […]


The Internal Operations

Designing the external offer is only half the story. The new strategy often demands a redesign to your internal functions – this could involve the development of a new operating model, systems changes, process redesigns and most importantly cultural change. The work involved at this stage can vary widely, but could include: Identifying new initiatives […]


The External Offer

During the strategy process we will develop an understanding of what you need to achieve. In the design phase, we need to look at how you delivery the strategy – this includes the offers that you take to market, the experiences your customers will have, the channels through which you deliver them and the positioning […]


Delivery Engine

Delivery must focus on proving by doing. You can no longer accept £multi-million transformation programmes delivered by Big Four consultancies. Change needs to be owned by your business. It needs to link short-term proof points to longer-term ambition. It needs to focus on bringing your staff along on the journey. Most importantly, it needs to […]


The Strategy

Whether you want to double the size of your business or save existing revenues from decline, our approach to sustainable growth (or defence of your existing income streams) requires a difference in thinking. We need to challenge your perceptions of who your customers are and what they need from you. We need to look at […]