Supporting your transformation

circle-2
How do you transform?

Our transformation framework provides an overall approach to help us walk with you on the journey as you move from product-led to becoming a true customer-led business.

southern-water-casestudy

Play the video to hear how we helped Southern Water start their journey.

Working with the world-renowned CX practitioner, Sean Risebrow, we have taken over 20 years of active customer experience knowledge and insight to develop our five step framework for delivering a customer-led transformation. This approach uses industry standard tools and techniques to remove the complications within complex organisations and build significant value. For details of how you could benefit from using this framework, please contact us.

transformation-diagram
Our thoughts
CCO screen

The CCO Report 2018

Download the CCO report 2018 The report has been compiled from a combination of research and interviews conducted by Talecco with thought leadership provided by Comotion. It’s aimed at providing a definitive resource for any company that is wishing to become more customer-led and to genuinely put the customer at the heart of their business. […]