Have you ever stopped for a moment, to consider if you’re more Kirk or Spock? I’m guessing probably not… It’s an idea about the battle to become customer-centric which I lovingly refer to as the Kirk Vs Spock analogy and how it’s a battle between the two to find the CX sweet spot. […]
Supporting your transformation
Our transformation framework provides an overall approach to help us walk with you on the journey as you move from product-led to becoming a true customer-led business.
Play the video to hear how we helped Southern Water start their journey.
Working with the world-renowned CX practitioner, Sean Risebrow, we have taken over 20 years of active customer experience knowledge and insight to develop our five step framework for delivering a customer-led transformation. This approach uses industry standard tools and techniques to remove the complications within complex organisations and build significant value. For details of how you could benefit from using this framework, please contact us.
Comotion, the consultancy who strategically transform businesses to become customer-led, has been shortlisted in the UK Housing Awards 2020 for their transformative work with Hyde Housing. At the prestigious UK Housing Awards Comotion are shortlisted for the Professional Services Provider of the year, recognising Comotion’s work with Hyde Housing to help them to become customer-led. […]
Two simple words that can feel as rude, provocative or even downright dismissive as a question. But, in the world of customer insight research, there’s arguably no better question to ask.