Day 1, now THAT’s a thriller! In honour of the upcoming Halloween festivities, our team at Comotion will be sharing some of their own CX stories – some terrifyingly great, others petrifyingly awful. Our first story comes from Nish Kotak, our great connector, and this one’s about a scarily good insurance experience: “I recently switched […]
Supporting your transformation
Our transformation framework provides an overall approach to help us walk with you on the journey as you move from product-led to becoming a true customer-led business.
Play the video to hear how we helped Southern Water start their journey.
Working with the world-renowned CX practitioner, Sean Risebrow, we have taken over 20 years of active customer experience knowledge and insight to develop our five step framework for delivering a customer-led transformation. This approach uses industry standard tools and techniques to remove the complications within complex organisations and build significant value. For details of how you could benefit from using this framework, please contact us.
Come along to the 4th Comotion meet-up Our latest Comotion Meet Up is on Wednesday the 25th of April at the Glass Blower Pub just off Piccadilly Circus. It starts at 6pm and we would be delighted if you could join us. REGISTER This is a great opportunity for you, your friends or your […]
I’ve been working for a global high street bank for the last 18 years and recently had the opportunity to second at 7 organisations across a variety of sectors. It’s been an incredibly eye-opening experience and enabled me to better understand these organisations. My key objective on this excursion away from my normal business line were to understand how these new organisations deliver exceptional customer […]